Sell, support and retain
on WhatsApp
Jawab, sale aur support — sab WhatsApp pe. Kylix shares your catalogue, checks the pincode and takes COD or UPI, in your customer's own words.
No card needed. GSTIN required.
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Replies in 12 Indian languages + Hinglish, in the customer's own script.
Plugs into the stack Indian D2C brands already run on
- Meta Cloud API, direct
- Razorpay
- Shopify
- WooCommerce
- DPDP-ready
Your customers are already on WhatsApp.
Kylix answers, shows your catalogue, takes the cart to checkout and keeps customers updated, all inside the chat.
Replies 24/7 in English, Hindi or Hinglish
Kylix mirrors the customer, so a Hinglish message gets a Hinglish reply.
Your catalogue in WhatsApp
Products sync from Shopify or WooCommerce to your Meta catalogue. Customers browse and tap Add to cart.
Cart to checkout in the chat
Pincode check, then COD or UPI and cards through Razorpay. The order confirmation lands in WhatsApp. Included on every plan.
Order updates
Shipping, delivery and return questions are answered from your store data.
Broadcasts
Send approved templates to opted-in customers for launches, restocks and offers. Kylix handles the replies.
Human handover in WhatsApp
Your team replies from the dashboard, in the same thread, with the history attached.
Connect in minutes
Meta Embedded Signup with a new number, on the Meta Cloud API directly. No BSP, no markup.
A question in the DM becomes an order.
Kylix answers the product question, then sends a checkout link inside the same thread.
An agent that already knows your store.
It grows with the business too. Kylix learns more every day from the patterns in your conversations, and every channel uses a refined answer from the next message.
- Learns your catalogueProducts, variants and stock stay in sync with Shopify or WooCommerce, so answers match what is on the shelf.
- Learns your policiesShipping, returns and subscriptions are answered from your own documents, not guesses.
- Learns your toneWarm, playful or precise. Set the voice once and every channel sounds like you.
Meet customers where they already message.
One agent for the entire customer journey.
Answers the question that stops the sale.
Size, fit, ingredients, compatibility. Kylix reads your catalog and gives a straight answer, then keeps the item set aside while the customer decides.
Does the linen kurta run small? I'm between M and L.
Most customers go up a size in the linen kurta. Since you're between M and L, I'd pick L for a relaxed fit. I've set one aside for you.
Perfect, L please.
Done. Your checkout link is ready whenever you are.
- Website chat
- Email (Pro plan only)
Support is the start. Revenue is the point.
Kylix does not stop at the answer. It closes the sale in the same thread.
DM selling
In the conversation, Kylix creates a discount code and sends a checkout link for the exact quantity the customer asked for.
Included on every planReorder campaigns
Message one-time buyers after the number of days you choose, with a code to come back for a second order.
Included on every planAffiliate campaigns
Give partners and creators their own codes, then see what each one produced in your dashboard.
Included on every planInstagram comment replies
Kylix will reply to comments on your posts and DM interested commenters with an offer.
Coming soon
Automate the routine, escalate the rest.
Most questions in your category repeat. Kylix takes those and passes the rest to your team with the full conversation.
What customers ask
- Product and ingredient questions40%
- Order status and shipping26%
- Subscription changes18%
- Returns and refunds10%
- Handed to the team6%
When a person is needed
- ✦ KylixI'm passing this to our team so they can look at your order. They'll reply here.
- The conversation lands in your helpdesk inbox with full context.
- Your team replies on the same channel the customer used. The agent pauses until you hand it back.
Fast setup, continuous improvement.
You set it up yourself. No engineers, no migration, no new helpdesk to learn. Most brands are live in under an hour.
- Merchant-only setup
- Works with your Shopify or WooCommerce store
- Instagram DMs and website chat are on every plan
- TrainConnect Shopify or WooCommerce and add your site or brand documents.
- TestChat with your agent and refine answers before any customer sees it.
- DeploySwitch on your channels. WhatsApp, Instagram DMs and website chat are on every plan.
- OptimizeReview top questions and improve answers. Every channel uses them from the next message.
See what your agent did, and what it earned.
Every conversation is counted as resolved by Kylix, handed to a human or open, with the DM orders it led to. All screens show sample data.
Summary: what happened, what needs you, what it is worth. Conversations used this period, highlights, automation rate, time saved and who handled each conversation.
Demo store with sample data. Screens captured from the live dashboard.
It gets smarter about your brand every day.
Kylix is not a static FAQ bot. Every conversation adds to what it knows about your products, your customers and what makes them buy, so its help and its selling get sharper the longer it runs.
Remembers every customer
Recognises the same person across Instagram, chat and WhatsApp, with their past orders and what they asked last time, so nobody has to repeat themselves.
Always in sync with your store
Orders, products and stock come live from Shopify or WooCommerce. Update a policy or an answer once and every channel uses it from the next message.
Spots the patterns
Your dashboard shows the top questions, the busiest hours and which conversations turned into orders, so you see what customers want and what sells.
You stay the teacher
Would you phrase an answer differently? Fix it once in your knowledge or customer types and Kylix replies that way everywhere from then on.
Customer memory across sessions is included.
Questions before you start.
How long does setup take?
Most brands connect Shopify or WooCommerce, add their site or brand documents and switch on a first channel in under an hour, without a developer.
Is Kylix only for support?
No. Support is the base. Kylix also sells in the chat, sends reorder reminders to one-time buyers and runs campaigns with Shopify or WooCommerce discount codes for partners and creators. The dashboard shows what each one earned.
Which channels does Kylix cover?
WhatsApp, Instagram DMs and website chat, all included on every plan, plus a Shopify or WooCommerce connection and one helpdesk inbox for all of them. Email is on the Pro plan.
Does Kylix get better over time?
Yes. It remembers each customer across channels, reads live Shopify or WooCommerce data on every message, and the dashboard surfaces your top questions and which conversations led to orders. When you refine an answer or a policy, every channel uses it from the next message.
Do I have to replace my current helpdesk or email?
No migration needed. Kylix comes with its own helpdesk inbox. You can connect your support email (Gmail, Outlook, Zoho and others), and Klaviyo. It does not sync with other helpdesk tools yet.
Is the price really flat?
Yes. Each plan includes a monthly number of conversations, with no per-resolution fees. Meta's WhatsApp message fees are passed through at cost. Plans are on the pricing page.
What happens when a customer needs a person?
The conversation moves to your helpdesk inbox with full context. The agent pauses while you reply and can pick the thread back up when you hand it back.
Can I try it before I buy?
Yes. Every plan has a 14-day free trial with no card, and you can talk to the live agent on this site right now.
Put one agent on every channel.
Start free, or talk to us first.
14-day free trial on every plan.
